Privacy Policy

This policy explains how The Somerset Stove Company collects and uses the personal information you provide when you contact us or make an enquiry. We are a small, family-run business based in Wedmore, Somerset.

What we collect

When you submit an enquiry we collect the details you give us: your name, email address, phone number and the content of your message. We only ask for what we need to respond to your enquiry and quote for work.

How we use it

• To reply to your enquiry and arrange a survey, quote or booking
• To provide the installation or chimney-sweeping service you request
• To keep records of work carried out and certificates issued

We do not sell your information, and we do not use it for marketing unless you have asked us to.

Who we share it with

We use trusted service providers to run our website and handle enquiry emails. Your enquiry is delivered to us by email and protected in transit. We only share information where it is necessary to deliver the service you have asked for, or where we are required to by law.

How long we keep it

We keep enquiry and job records for as long as needed to provide our service and meet our legal and insurance obligations, then delete them.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To do so, contact us on 07854 588259 or through our enquiry form.

Contact

If you have any questions about this policy, please get in touch or call 07854 588259.